IT Service Management / Architect (f/m/d)

 Our IT Service Management team in Hanover is looking for you!   

We are Uniper

At Uniper, we are pro-actively transforming the world of energy whilst at the same time ensuring security of energy supply. As an internationally operating company, we work in very diverse teams with the greatest possible working time flexibility for our employees. Our corporate culture is characterized by equal opportunities, mutual appreciation, and respect. With us, you will be able to develop new business models, work on technological solutions for a modern, sustainable, and future-oriented energy supply as well as pro-actively help to shape changes. Interested? Then we will look forward to meeting you!

Your responsibilities

Central ITSM-Processes Management:

• Ensure the maintenance and utilization of central ITSM processes, driving continuous improvement for optimal  organizational efficiency
• Take ownership of requirements, inquiries, escalations, and integrated reporting related to central ITSM processes

24/7 On-Call Support:

•  Demonstrate a commitment to providing 24/7 on-call support, swiftly resolving critical IT incidents to minimize downtime and uphold service levels

Communication and Stakeholder Engagement:

• Effectively communicate ITSM processes to various departments and business stakeholders, ensuring a clear understanding of roles and responsibilities
• Support the introduction of existing standard processes into new areas, promoting consistency and alignment with organizational goals
• Actively participate in internal and external audits, ensuring timely provision of all required evidence and addressing any findings
• Form a crucial interface between technical IT teams and business stakeholders, facilitating effective communication and collaboration
• Ensure central ITSM processes account for global rollouts, applications, and cloud-based services, fostering a seamless and scalable IT environment

Analysis and Reporting:

• Conduct thorough analysis and reporting to identify improvements required in ITSM processes
• Define and implement strategic plans and strategies to enhance overall IT service delivery
• Provide detailed feedback to IT application and service owners, ensuring transparency regarding the status of their services and opportunities for improvement

Your profile

Essential:

Education and Certifications:

• Bachelor’s or master’s degree in computer science, information systems, business administration, or a related field, or equivalent work experience
• ITIL / IT4IT certification or equivalent certificate, or relevant experience

Professional Experience:

• Several years of professional experience in the development and operation of dynamic IT-Service and support processes (ITIL & IT4IT) and/or large IT-Projects in an international team
• 3+ years of experience as a service architect, including the development of new architecture blueprints and roadmaps
• Excellent knowledge of the definition of processes and procedures in a business area
• Demonstrated experience in influencing key stakeholders across the organization and within complex contexts to negotiate key architectural directions and decisions
• A deep understanding of the business value potential of exceptional IT Service Excellence and operational performance

Desirable:

• Hands-on experience with writing Service Operating Process and Procedures
• Third-party management skills, working closely with sourcing and vendor managers
• Build and implementation of Service Improvement Plans
• A track record in integrating IT controls and compliance into efficient operational processes

Your benefits

• Choosing how, where, and when to work in accordance with your team and the requirements of your job
• Modern and ergonomic equipment for your workplace (home & office)
• Support to balance private life and work: Sabbaticals, part-time possibilities, family service

• Car and bike leasing offer (deferred compensation) 
• E-car charging stations at almost all Uniper locations

Health offers:

• Flu vaccination
• Preventive health services
• Employee assistance program

Company pension:

• Employer-funded contributions to a modern pension system
• Possibility of self-funded contributions with employer-funded matching

Trainings:

• Lifelong training
• Coaching

Our employees are the reason for our success. Therefore, you will find many other benefits at the local level to help you reach your potential. Energy evolutionary wanted!

 Your contact

If you have any questions, please do not hesitate to contact us at:

career@uniper.energy

Attention! Please apply via the button in this portal. Application documents that reach us by post will not be returned and, like those we receive by e-mail, can unfortunately not be considered!

 Job information 

As an employer, Uniper is committed to diversity and equal opportunities. Therefore, we encourage applications from suitably qualified individuals whose capabilities match the role requirements regardless of gender, origin, disability, age, religion, ideology, sexual identity or marital status. We live inclusion and support flexible working.