IT Process Architecht (f/m/d)

 Our Service Management Process team within IT in Düsseldorf is looking for you!   

We are Uniper

At Uniper, we are pro-actively transforming the world of energy whilst at the same time ensuring security of energy supply. As an internationally operating company, we work in very diverse teams with the greatest possible working time flexibility for our employees. Our corporate culture is characterized by equal opportunities, mutual appreciation, and respect. With us, you will be able to develop new business models, work on technological solutions for a modern, sustainable, and future-oriented energy supply as well as pro-actively help to shape changes. Interested? Then we will look forward to meeting you!

Your responsibilities

• Manage and steer the overall Service Management process architecture (in line with the ITIL methodology)
• Lead and steer process operations where needed
• Deliver, facilitate and manage process training, methods and architecture
• Deliver advice and consultancy in relation to the service management process and transformation in line with our Service Now tool
• Assess and lead potential change impacts to the Uniper Business and Service Now strategy
• Drive active communication of the process architecture to the relevant functions in accordance with the Enterprise Architecture (i.e. to the ApplicationsArchitecture/ Application Managers)
• Ensure process standards are in line with company policies and procedures and the processes are correctly documented. Perform quality assurance onthe process related deliverables as required, monitor process maturity and lead process improvement via process KPIs

Your profile

• Relevant university degree in engineering, information technologies, or computer science (or appropriate work experience)
• Ideally 5 - 7 years of work experience in IT Process management (ITIL knowledge)
• Capability to lead and deliver project initiatives whitin the Service Management deparment in line with the Technology developpement and our IT deliverymodel
• Proven and eff ective stakeholder management experience and an ability to communicate clearly and convincingly to infl uence outcomes with internaland external stakeholders
• Capability to deliver and manage process training, methods and architecture and in facilitating, advising, building awareness and guiding stakeholders onservice management process methodologies, architecture and transformation
• Strong research, analytical and problem-solving skills, project management, ability to think innovatively, to identify issues and develop recommendationsto solve problems
• Ability to work both independently and within a team and to accept accountabilities and responsibilities and to be focused on delivering outcomes tomeet team objectives
• Business fluent knowledge of English

Your benefits

• Choosing how, where, and when to work in accordance with your team and the requirements of your job
• Modern and ergonomic equipment for your workplace (home & office)
• Support to balance private life and work: Sabbaticals, part-time possibilities, family service

• Car and bike leasing offer (deferred compensation) 
• E-car charging stations at almost all Uniper locations

Health offers:

• Flu vaccination
• Preventive health services
• Employee assistance program

Company pension:

• Employer-funded contributions to a modern pension system
• Possibility of self-funded contributions with employer-funded matching

Trainings:

• Lifelong training
• Coaching

Our employees are the reason for our success. Therefore, you will find many other benefits at the local level to help you reach your potential. Energy evolutionary wanted!

 Your contact

If you have any questions, please do not hesitate to contact us at:

career@uniper.energy

Attention! Please apply via the button in this portal. Application documents that reach us by post will not be returned and, like those we receive by e-mail, can unfortunately not be considered!

 Job information 

As an employer, Uniper is committed to diversity and equal opportunities. Therefore, we encourage applications from suitably qualified individuals whose capabilities match the role requirements regardless of gender, origin, disability, age, religion, ideology, sexual identity or marital status. We live inclusion and support flexible working.