Observability and Event Management Architect (f/m/d)

 Our IT Service Management Team is looking for you!   

We are Uniper

At Uniper, we are pro-actively transforming the world of energy whilst at the same time ensuring security of energy supply. As an internationally operating company, we work in very diverse teams with the greatest possible working time flexibility for our employees. Our corporate culture is characterized by equal opportunities, mutual appreciation, and respect. With us, you will be able to develop new business models, work on technological solutions for a modern, sustainable, and future-oriented energy supply as well as pro-actively help to shape changes. Interested? Then we will look forward to meeting you!

Your responsibilities

The Observability and Event Management Architect is responsible for designing and implementing a robust observability framework and ensuring transparency in service operations. This role is crucial for maintaining system reliability, and providing proactive information to avoid any critical incidents within a modern service management environment.

Architecting a Comprehensive Observability Framework:

• Design and maintain a comprehensive observability framework covering cloud, traditional infrastructure, applications, and services.
• Ensure the framework supports data ingestion from modern technologies such as Docker, Kubernetes, serverless architectures, and cloud services (especially Azure).
• Enable monitoring of logs, metrics, traces, and user experience analytics to provide a holistic view of system performance.
• Integrate with existing platforms like Elastic, Azure Monitor, AWS Cloudwatch, and Netscout to leverage current intelligence and ensure continuity.
• Utilize AIOPS, event correlation, and suppression techniques to optimize incident management and prevent disruptions.

Driving Supplier and Internal Team Collaboration:

• Lead and coordinate efforts between internal teams and external suppliers to ensure transparency in service operations and proactive information sharing.
• Establish clear communication channels and regular progress reviews to ensure alignment and accountability.
• Deliver full access to monitoring data and insights for service owners and users, enabling collaboration and accountability across teams.

Implementing AI-Driven Monitoring Tools:

• Design and maintain AI-powered tools for automated anomaly detection, predictive analytics, and self-healing workflows to minimize manual intervention and prevent incidents.

Modern Service Management Practices:

• Implement and promote modern service management practices, ensuring alignment with ITIL, IT4IT and other industry standards.
• Drive continuous improvement initiatives to enhance service delivery and operational efficiency.
• Ensure the observability framework supports seamless integration with service management platforms like ServiceNow.

Your profile

• Bachelor/Master degree in Computer Science or related field
• More than 5 years of experience in managing an ITIL/IT4IT process in a multi-vendor ecosystem
• Proven experience in IT operations, observability, incident management, and event management.
• A strong understanding of modern  IT Service Management delivery
• Strong problem solving, quantitative and analytical abilities
• Service oriented with good communication and presentation skills
• Strong knowledge of monitoring tools and platforms (e.g., Dynatrace, Datadog, Splunk).
• Experience with AI-driven monitoring and automation tools.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and collaboration skills.
• Experience in managing supplier relationships and driving internal team performance.
• Familiarity with ITIL/IT4IT and modern service management practices.
• We are an international company with global reach. We expect fluent English, as this is our business language. German language skills an advantage.
•  

Your benefits

• Choosing how, where, and when to work in accordance with your team and the requirements of your job
• Modern and ergonomic equipment for your workplace (home & office)
• Support to balance private life and work: Sabbaticals, part-time possibilities, family service

• Car and bike leasing offer (deferred compensation) 
• E-car charging stations at almost all Uniper locations

Health offers:

• Flu vaccination
• Preventive health services
• Employee assistance program

Company pension:

• Employer-funded contributions to a modern pension system
• Possibility of self-funded contributions with employer-funded matching

Trainings:

• Lifelong training
• Coaching

Our employees are the reason for our success. Therefore, you will find many other benefits at the local level to help you reach your potential. Energy evolutionary wanted!

 Your contact

If you have any questions, please do not hesitate to contact us at:

career@uniper.energy 

Attention! Please apply via the button in this portal. Application documents that reach us by post will not be returned and, like those we receive by e-mail, can unfortunately not be considered!

 Job information 

As an employer, Uniper is committed to diversity and equal opportunities. Therefore, we encourage applications from suitably qualified individuals whose capabilities match the role requirements regardless of gender, origin, disability, age, religion, ideology, sexual identity or marital status. We live inclusion and support flexible working.