Working Student IT Service Management (f/m/d)

  Our Team IT Service Management is looking for you!   

We are Uniper

At Uniper, we are pro-actively transforming the world of energy whilst at the same time ensuring security of energy supply. As an internationally operating company, we work in very diverse teams with the greatest possible working time flexibility for our employees. Our corporate culture is characterized by equal opportunities, mutual appreciation, and respect. With us, you will be able to develop new business models, work on technological solutions for a modern, sustainable, and future-oriented energy supply as well as pro-actively help to shape changes. Interested? Then we will look forward to meeting you!

Your responsibilities

• Support the IT Knowledge management team in reviewing existing self service knowledge articles and recreate them in a new template in a new ServiceNow instance
• Help to organize meetings with Service owners and managers to review their Knowledge articles and be active in suggesting what might be understandable and needed for end user
• Train Service owners on how to write knowledge articles in ServiceNow, choose the right key words
• Analyze statistics of knowledge articles and suggest changes, which would be useful for end users
• Support Process governance team in updating IT processes in BPMN tool
• Support the team with day to day administrative needs (e.g. document management, support event preparation, etc)
• Attend the meetings and draft presentations to support the team’s needs

Your profile

• IT background and knowledge
• Good communicator with a very pro-active customer service oriented attitude 
• Written communication standards understanding personality with strong analytical skills
• Experience in writing articles would be very helpful
• Great team player who enjoys working in an international team 
• Self-starter who can work independently, is reliable and flexible knows how to organize and prioritize tasks 
• Fluent English (written and spoken) is a must 

Your benefits

• Support to balance private life and work: Sabbaticals, part-time possibilities, family service
• Coaching

• E-car charging stations at almost all Uniper locations

Health offers:

• Flu vaccination
• Preventive health services
• Employee assistance program

Our employees are the reason for our success. Therefore, you will find many other benefits at the local level to help you reach your potential. Energy evolutionary wanted!

 Your contact

If you have any questions, please do not hesitate to contact us at:

career@uniper.energy 

Attention! Please apply via the button in this portal. Application documents that reach us by post will not be returned and, like those we receive by e-mail, can unfortunately not be considered!

 Job information 

As an employer, Uniper is committed to diversity and equal opportunities. Therefore, we encourage applications from suitably qualified individuals whose capabilities match the role requirements regardless of gender, origin, disability, age, religion, ideology, sexual identity or marital status. We live inclusion and support flexible working.