IT Support Analyst

 Uniper seeks an IT Support Analyst to join its North American team.   

We are Uniper

At Uniper, we are proactively transforming the world of energy while at the same time ensuring security of energy supply. As an internationally operating company, we work in very diverse teams, and our corporate culture is characterized by equal opportunities, mutual appreciation, and respect. With us, you will be able to develop new business models, work on technological solutions for a modern, sustainable, and future-oriented energy supply as well as proactively help to shape changes. Interested? Then we look forward to meeting you!

Your responsibilities

The IT Support Analyst will work as a member of the IT team in North America providing End User Computing, Infrastructure, and Cloud Computing support, as well as acting as a recognized subject matter expert regarding the applications used within Uniper Global Commodities North America.  The candidate will be expected to interface with various groups within Uniper and manage transformational projects from inception to completion and be an integral part of the team.  Customer Service is a key aspect io being successful in this role.

Further responsibilities may include:

Deploy and support end user workstations, user accounts and telephony solutions

Monitor, support, and maintain services (physical & virtual), storage and network infrastructure

Own technical issues to resolution and anticipate potential problems

Create and maintain system documentation

Learn and support in-house and 3rd party software applications, manage relationships with vendors

Provide technical assistance to traders and non-traders

Manage backup and patching systems for infrastructure

Manage cloud environment

Be available for off hours and on call support work

Align with international groups on business objectives

Work with automation solutions

Some travel may be required

Expected to be in the Houston office Tuesday, Wednesday, Thursday on a regular basis.  Monday, Friday optionality to work-from-home

Applicants must be currently authorized to work in the United States for any employer without current or future sponsorship

Your profile

Bachelor’s or equivalent degree or higher

Expert troubleshooting skills with desktop platforms

Experience with Microsoft client/server technologies

Proficient with Microsoft Office Suite

Azure and Office 365 experience

Work with engineering teams to deploy virtual machines, storage blocks, and container services via Infrastructure as Code

Basic scripting skills using PowerShell, Azure CLI, or Python to automate simple tasks

A strong desire to continuously learn, as cloud platforms update their features constantly.

Basic understanding of cloud networking concepts including Virtual Networks (VNets), subnets, Public/Private IPs, and Network Security Groups (NSGs).

Foundation in IT Security

Technical skills in software development and/or Power BI would be a plus

Good communication skills, self-starter, critical thinker, able to operate with autonomy

Your benefits

Attention! Please apply via the button in this portal. Application documents that reach us by post will not be returned and, like those we receive by e-mail, can unfortunately not be considered!

 Job information 

As an employer, Uniper is committed to diversity and equal opportunities. Therefore, we encourage applications from suitably qualified individuals whose capabilities match the role requirements regardless of gender, origin, disability, age, religion, ideology, sexual identity or marital status. We live inclusion and support flexible working.